Report a Maintenance Issue

1 Your Details

Tell us who you are and where the issue is.

Full name ★

Email address ★

Phone number

Property address ★

Unit / flat number ★

Lease start date

2 Issue Category

Select the one category that best describes your issue.

Plumbing Leaks, drains, taps, toilets Heating & Hot Water Boiler, radiators, hot water Electrical Sockets, lighting, fuse board Appliances Oven, washing machine, fridge Doors & Windows Locks, frames, glazing Damp & Mould Condensation, mould, leaks Structural Walls, ceilings, floors, roof Other Anything not listed above

Please select an issue category.

3 Self-Check Guide & Tenant Liability

By ticking each item you confirm you have personally carried out that check. If a fault was caused by a missed basic check, the cost of any unnecessary call-out may be recharged in accordance with your lease agreement.

Select an issue category above to see your self-check items.

Please confirm every self-check item for your selected category.

4 Describe the Issue

The more detail you give, the faster we can help.

Brief summary ★

Full description ★

Location within the property

How urgent is this? ★

LowNot urgent MediumWithin a week HighASAP

Please select an urgency level.

When did the issue first occur?

Photos of the issue (optional, up to 3) Tap to add photos — a clear picture helps us diagnose faster.

Photos are optional. Please don't include images of people.

5 Declaration

Please tick all three boxes and sign below. Forms without all boxes ticked and a signature will not be processed.

✓I confirm that all information provided in this form is accurate and truthful to the best of my knowledge. I understand that providing false information may affect my standing under my lease agreement. ✓I confirm that I have personally completed all relevant self-check steps in Section 3 and ticked each one honestly. I understand that if the reported fault was caused by, or could have been resolved by, a missed check, any associated costs — including contractor call-out fees — may be passed to me in accordance with my lease agreement. ✓I understand that submitting this form does not guarantee a specific response time. Max Scott Property will assess urgency and schedule works at their reasonable discretion. For genuine emergencies (gas leaks, flooding, electrical danger), I will contact the emergency line directly rather than relying on this form.

Please tick all three declaration boxes.

Signature — type your full name ★

Date submitted

You'll receive a reference number on screen once submitted.

1 Your Details

2 Issue Category

3 Self-Check Guide & Tenant Liability

4 Describe the Issue

5 Declaration

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